People do not just buy jewellery. They buy relations, stories and magic. Begin a journey of lifelong relationships, joy and pure magic with RANISAA as our incredible customer support team works round the clock to help you find your dream jewels.

From providing the right information on our magnificent jewels, their details and sizing help, to helping you choose the right jewel to match your style or even customizing something that isn’t hard on your pocket and defines your personal style at its best, RANISAA does it all.

Our commitment is to provide you with unparalleled customer service - we are a team of young and dedicated professionals, who believe in building a lifelong relationship with our clients. The RANISAA experience will leave you mesmerized, as our team leaves virtually no stone unturned to provide you with nothing but the absolute best.

Our team will be delighted to assist you with

• sizing, material and workmanship details and pricing break-down of your selected jewels;
• in-store pick up from our flagship store or if you are experiencing any delays in delivery;
• any changes to your jewel purchased if the size is incorrect or should you choose to initiate any exchange or return;
• if the jewel ordered is a surprise gift which needs additional support to complete the gifting experience;
• any questions on any of our policies, gift cards, promotional campaigns, payment options.
• Our team also offers you advice and services to personalize your jewels, restore them or simply preserve them.
• Exclusive bridal appointments are set-up with the Founder and Chief Designer to create designs that are unmatched and truly bespoke, after understanding the personal style and ideation of the bride.
• The RANISAA store is a one-stop-shop where you can browse through an inventory of over 1,500 breathtaking jewels on display and find a jewel for every occasion – be it daily-wear, festive or bridal.
• RANISAA backs up each of its jewels with a lifelong buy-back and exchange policy which is 100% hassle-free. Please read the same in detail in the section below.

To reach our customer service team, you can reach out to us via email at info@ranisaajewellery.com or via live chat on our website. You can also call us at: +91 9137403700, +91 99302 11008 from 11am-7pm IST, Monday - Saturday.

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 7-21 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email when the order has shipped.

All orders are shipped within India via insured courier using BVC Logistics which is India’s largest domestic secure logistics enterprise for precious jewelry. All shipments will be received in the following period:

• Domestic/Pan India: If the product is readily available, it will arrive within 4-5 business days
• International: To share our sparkle worldwide, we are offering free shipping for orders over USD 5000. We ship worldwide using FED-EX/UPS Priority, and custom duties, if any, are not included in our cost. Clients will be responsible for paying any customs duty as required by their country's regulations once the jewels arrive.
• In-store pick-up – All orders placed online can also be picked up from our flagship store in New Delhi. An in-store pick up can be set up by calling us at +91 9137403700, +91 99302 11008 or emailing us at info@ranisaajewellery.com, anytime before or after the order has been placed. A 2-day prior notice will have to be given to line-up your in-store pick-up to ensure a hassle-free experience. The online invoice received must be carried to the store at the time of pick-up.

The pick-up days may vary depending on the status of the item, i.e. in-stock or on custom made basis.

Store Address : 2115-16, Ahluwalia house, 2nd floor, Bank street, Karol Baug, Delhi-110005

Store Hours : 11AM to 7 PM

Contact Details : +91 9137403700, +91 99302 11008

Whatsapp No. : +91-8928795257

We truly believe we make some of the most exquisite handcrafted jewels which are a result of intense labor of love and our unique design sensibilities and we would love to back them up with a life-long guarantee. To ease your online buying experience and to remove all anxiety from the process, we offer a 100% buy back and exchange guarantee. So if you don’t have a positive experience for ANY REASON and our customer service team is not able to set it right for you, or the jewels do not match your expectations, an exchange or a return can be initiated anytime by calling our Customer Service at +91 9137403700, +91 99302 11008 between 11 am - 7 pm IST, Monday - Saturday or by emailing us at info@ranisaajewellery.com, and we will take the responsibility to make it right.

EXCHANGE – We understand that sometimes you may not find your ideal jewel in one-go. Hence, RANISAA offers a zero-deduction first exchange to make it right for you. The exchange request must be initiated within 7 days of receipt of product for a zero-deduction exchange along with the code of the product you want it be exchanged with. The jewel to be exchanged should be in the same condition as it was purchased. If we receive an exchange request for a jewel that has been used or damaged or the security tag has been tampered with, we will not be able to offer a zero-deduction exchange. You can then request to have it shipped back at your expense. For an exchange after a period of 7 days, a restocking fee of 10% of the order value will be levied on the exchange of diamond jewellery and 20% of the order value will be levied on the exchange on uncut diamond or polki jewellery. This option is available for the life-time of the jewel purchased. A complimentary pick up of your jewel will be arranged by us within 48 working hours of receiving your request. Our customer service team would proactively reach out to settle any incremental/reduced purchase value.

EXCHANGE PROCESS

Business days are Monday-Friday except for national holidays. Exchange processing begins after your package is delivered to us. For any inquiries concerning exchanges, please contact Customer Service via email at info@ranisaajewellery.com or by phone at +91 9137403700, +91 99302 11008 between 11 am - 7 pm IST, Monday- Saturday.

For In-store exchanges, bring your invoice or receipt (required) to our flagship store during our store operational hours 11AM – 7PM (Monday to Saturday).

DISCLAIMER - Due to increased volume of orders and a smaller team, you may experience a longer waiting period to receive your order. We appreciate your patience and hope to deliver sparkles and love at the earliest.

Ranisaa is pleased to accept the following means of payment: American Express, VISA AND MASTERCARD credit cards, debit cards, PayPal and NEFT/Bank Transfers.In order to ensure that your shopping experience is simple and secure, order and payment transactions online through ranisaa.com are processed using a secure server.Please note that the person who submits the order must be the name associated with the payment account.

Sometimes it's hard to think of the perfect gift and when that's the case, let your loved ones choose for themselves. The RANISAA Gift Card will ensure they are spoilt for choice while they select their favorite RANISAA jewel.

Our Gift Card is the perfect way to show your loved ones you care – whether it’s a birthday, anniversary or just because! This loyal friend would never let you down.

• The RANISAA Gift Card is available in denominations of INR 25,000, INR 50,000, INR 100,000 and INR 200,000.
• The validity lasts up to one year from the date the gift card was issued.
• You can make a purchase of multiple products under one RANISAA Gift card.The RANISAA Gift Card is transferable to loved ones, friends and family and allows multiple people to shop on one gift card.
• If the entire value of the gift card doesn’t get exhausted with one purchase, the same can be carried forward to your next shopping spree within the validity period.
• If the value of the product purchased exceeds the value of the RANISAA Gift Card, you can make the balance payment by either cash, credit card or an account transfer.
• A phone call to the receiver of the gift card will be made by an RANISAA executive within one week of the purchase of the RANISAA Gift card to help them get started with the buying process.
• A reminder call will also be made from an RANISAA executive one month prior to the expiry date of the Gift Card to ensure they use the gift card timely and fully.
• The RANISAA Gift card can be used for online purchases as well as in-store purchases.
• The amount in the RANISAA Gift Card remains absolutely secure during the validity period.
• In case of loss or theft of the RANISAA Gift Card, notify us on- +91 9137403700, +91 99302 11008 at the earliest. We will ensure it's not mis-utilized and is replaced within one week of notice.
• The RANISAA Gift Card is NON-REFUNDABLE AND CANNOT BE CONVERTED INTO CASH AT ANY STAGE.

What payment methods do you accept?

We currently accept all major Indian and International credit and debit cards, NEFT or online bank transfers, The RANISAA Gift Card and RazorPay. For any information on alternative methods please contact our customer service at +91 9137403700, +91 99302 11008 or email us at - info@ranisaajewellery.com.

How can I find out that if an item sold online is available at the store?

The availability of an item in store is subject to change. However, for immediate assistance on the same, you can click on the Whatsapp icon or contact our customer service at +91 9137403700, +91 99302 11008 or email us at - info@ranisaajewellery.com.

Is in-store pick up available for pieces bought online?

In store pick up for items purchased online is available at our flagship store located in New Delhi. In-store pick up is a great option when you want to try out the piece and check its size in person, when you have a customization need or when you want to browse other choices/alternatives for the product you are looking for. A 2-day prior notice will have to be given to line-up your in-store pick-up to ensure a hassle-free experience. The online invoice received must be carried to the store at the time of pick-up. Also an appointment can always be fixed by clicking the WhatsApp icon given below or by contacting our customer service at +91 9137403700, +91 99302 11008. Store pickups can be done from Monday – Saturday, between 11am – 7pm.

What if I need extra help or advice about my purchase?

From providing the right information on our magnificent jewels, their details and sizing help, to helping you choose the right jewel to match your style or even customizing something that isn’t hard on your pocket and defines your personal style at its best, RANISAA does it all. Our commitment is to provide you with unparalleled customer service - we are a team of young and dedicated professionals, who believe in building a lifelong relationship with our clients. The RANISAA experience will leave you mesmerized, as our team leaves virtually no stone unturned to provide you with nothing but the absolute best.

For any kind of assistance with your .com purchase, you can reach out to our team of stylists and jewelry experts or set up an appointment by contacting us on +91 9137403700, +91 99302 11008 or info@ranisaajewellery.com. You can read further about our EXCLUSIVE CLIENT SERVICES under NEED HELP

Do you offer personal shopping services?

• RANISAA has an exclusive personal shopping service, where our team of stylists make sure you get exactly what your heart desires. We understand that you are unique and so are your jewelry preferences, needs and budgets. We love to make bold, singular pieces which put in you in a spotlight and are apt for your life’s biggest celebrations. So whether it’s commissioning a dream neckpiece which needs a 100 carat Colombian emerald to be sourced or creating important jewels with far-sized diamonds, RANISAA does it all. As a complimentary service, our team also provides gift suggestions for all occasions or maybe just a little something for you. Our team also offers you advice and services to personalize your jewels, restore them or simply preserve them. It all starts with a visit to our store where the client expresses their desire and need after which our team handholds them through the process till we have created their dream jewel.
• Exclusive bridal appointments are set-up at our Bridal Concierge where our team along with the Founder and Chief Designer works directly with the bride-to-be to create designs that are unmatched and truly bespoke. We follow a consultative approach where we handhold the bride through the entire journey, understand the brides personal style and ideation to create a trousseau which is truly a class-apart.
• The RANISAA store is a one-stop-shop where you can browse through an inventory of over 1,500 breathtaking jewels on display and find a jewel for every occasion – be it daily-wear, festive or bridal.

Are the pieces displayed on-order or are they ready for delivery?

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 7-21 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email when the order has shipped.

All orders are shipped within India via insured courier using BVC Logistics which is India’s largest domestic secure logistics enterprise for precious jewelry.

NCR: Will arrive within 1 business day of shipping

Domestic/Pan India: Will arrive within 2 business days of shipping

International: To share our sparkle worldwide, we are offering free shipping for orders over USD 6500. We ship worldwide using FED-EX/UPS Priority, and custom duties, if any, are not included in our cost. Clients will be responsible for paying any customs duty as required by their country's regulations once the jewels arrive.

How long does it take for a custom-made order to be ready?

We at RANISAA specialize in custom-made orders. We understand each client is unique, and so are her preferences, budgets and design sensibilities. Hence, we love to create jewels which are an expression of our client’s personal identity. The duration for custom-made orders varies from 5-45 days. While minor customizations/size fixes take 5-7 days, creating a brand new piece of jewellery may take up to 30 days depending on the intensity of design and labor consumed.

What is the In-store pick up service?

The .com in-store pick up service allows you to make a purchase online and pick-up the item from the flagship store in New Delhi. For further details do read the DELIVERY AND IN-STORE PICK UP section under NEED HELP.